Client Services Lead — Global Helpdesk & IT Ops

Trace Systems Inc.; South Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is looking for a Client Services Lead to oversee the helpdesk operations at Shaw AFB, SC. The successful candidate will manage daily operations, resolve technical issues, and provide client support. This role requires an active US Government Top Secret clearance along with a degree in Computer Science or equivalent experience. Join a growing team dedicated to supporting the nation's security interests while advancing your career.

Qualifications

• Active US Government Top Secret clearance with SCI eligibility.
• US Citizenship required due to the work nature.
• DoDM 8140 Information Assurance Technical Level 2 or higher.

Responsibilities

• Supervising daily operations of the helpdesk/client systems team.
• Assigning tasks and priorities among the team.
• Providing system support to clients operating on the network.
• Configuring client-level software and management functions.
• Implementing workstation software patches and security fixes.

Skills

Team management

Conflict management

Technical support

System configuration

User assistance

Communication skills

Education

Associate’s degree in Computer Science or related field

Job description

A technology services company is looking for a Client Services Lead to oversee the helpdesk operations at Shaw AFB, SC. The successful candidate will manage daily operations, resolve technical issues, and provide client support. This role requires an active US Government Top Secret clearance along with a degree in Computer Science or equivalent experience. Join a growing team dedicated to supporting the nation's security interests while advancing your career.