IT Helpdesk/Desktop Support

Resolution Technologies, Inc.; United States; On-site; USD 60,000 - 80,000; Part time

Job summary

A technology solutions provider in the United States is seeking an IT Operations Specialist to deliver helpdesk and desktop support in a dynamic environment. The role requires a bachelor's degree in IT or related field and at least four years of experience in IT administration. Responsibilities include assisting users, managing IT projects, and promoting effective training. Ideal candidates will have relevant IT certifications such as A+, and must be adaptable to fast-paced changes.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 4+ years of experience in IT administration or information security administration.
• Knowledge of various IT concepts and principles.

Responsibilities

• Assist IT personnel and end users to ensure systems meet needs.
• Provide technical helpdesk and desk support to end users.
• Manage IT-related projects ensuring on-time product delivery.
• Facilitate effective training operations for staff.

Skills

IT Service Desk experience

MS Office

Active Directory

Information security concepts

Problem-solving skills

Education

Bachelor's degree in IT, Computer Science, or related field

IT Certifications (A+, MCP, MCITP, Security+, ITIL)

Job description

Direct message the job poster from Resolution Technologies, Inc.

IT Operations Specialist (Helpdesk/Desktop Support)

We promote a culture that is a fast-paced environment that supports high performance, exceptional work product, accountability and collaboration. The IT Operations Specialist serves as a strategic, innovative and emerging in a collaborative, fast-paced, and solutions-driven environment.

Job Responsibilities

Assist IT personnel, end users and business partners to ensure that programs, systems, and equipment meet user’s needs and are understood by users. Provides IT services using methodical problem recognition, research, isolation and resolution steps.

• Must be able to handle basic IT issues including MS Office (Exchange O365 Email, Word, Excel), Active Directory, Abobe (PDF), iPhones, Windows desktops and pc’s, Intune, end point devices including printers and copiers, Dell products, VOIP, and general networking.
• Should have prior experience working on an IT Service Desk.
• Participates in projects and initiatives to advance the operational effectiveness of the Office through cost savings, performance and customer satisfaction.
• Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
• Provides technical helpdesk and desktop support to the end users to identify, document and resolve technical issues involving the agency's software and hardware solutions.
• Serves as a subject matter expert and technical Liaison involving highly technical content, programs and/or applications to act as the liaison between the IT Division and assigned business areas interacting with end users to identify and document business requirements, to determine the best approach, to develop quality programs and detailed test plans, and to ensure all users are provided with adequate training.
• Provide project management and/or support to assigned agency divisions ensuring delivery of products that support the agency on time and to specification.
• Facilitates and leads assigned IT related functions to promote effective, efficient, transitional, educational and training operations for staff and personnel.
• Assists in the administration and continuing implementation of the agency's comprehensive Information Security Program Plan.
• Serve as an agency representative working with external partners, consultants, vendors, or other agencies to arrive at the most appropriate system or integration of multiple systems.

Minimum Requirements

A bachelor's degree in information technology, computer science, or a related technical field; or at least four (4) years of full-time experience in information technology administration or information security administration.

• Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position.
• Preferred Experience: IT Certifications such as A+, MCP, MCITP, Security+, ITIL, or any Service Desk certifications

Additional Requirements

• Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field.
• Must be comfortable in a fast paced and dynamic environment. Adaptability and flexibility regarding change and changing requirements are critical skills. Must be able to perform at high level in a team-oriented approach.
• Must be able to safely lift and carry equipment, supplies, boxes, etc. weighing up to 45 lbs. Must be able to sit, stand, and walk for intermittent periods. Must be able to reach, bend, and twist at the waist to perform filing, desk work, and operate office equipment.

Preferred Qualifications

IT experience in a banking and/or financial organization.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology