Tech Support Intern: Remote Networking & Windows Troubleshooter

OAC Technology, LLC.; New Hope (MN); On-site; USD 15,000 - 25,000; Full time

Job summary

OAC Technology, LLC. is seeking a Managed Services Technician intern to assist clients with complex technical issues, across phone, email, and occasional on-site visits.

You’ll learn to troubleshoot Windows Desktop & Server, Office, networking, firewalls, and Linux while supporting client systems remotely. You will setup, configure, and install servers/workstations, monitor backups, manage Active Directory, DNS, DHCP, and Group Policies, and suggest improvements to meet best practices.

Qualifications

• Strong attention to detail and follow-through.
• Hard-working with ability to multitask and prioritize.
• Honest and dependable.
• Ability to work independently or on a team with strong problem-solving skills.
• College level or higher grasp of the English language.
• Above-average customer service skills.
• Ability to communicate and connect with people.
• Occasional evening and weekend availability for on-call work.
• Experience in Information Technology, Managed Services or IT Consulting is a bonus.

Responsibilities

• Provide technical support to clients through phone, email, as well as occasional onsite visits.
• Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux.
• Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%).
• Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%).
• Setup, configure and install server and workstations at client locations.
• Maintain and monitor backup solutions for our clients.
• Manage Active Directory, DNS, DHCP, Group Policies.
• Recommend system improvements to ensure client networks meet industry best practices.
• Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues.

Skills

Attention to detail

Multitasking

Communication

Customer service

Problem solving

Education

College level English

Job description

OAC Technology, LLC. is seeking a Managed Services Technician intern to assist clients with complex technical issues, across phone, email, and occasional on-site visits.

You’ll learn to troubleshoot Windows Desktop & Server, Office, networking, firewalls, and Linux while supporting client systems remotely. You will setup, configure, and install servers/workstations, monitor backups, manage Active Directory, DNS, DHCP, and Group Policies, and suggest improvements to meet best practices.