Support Services Intern (Part Time - Spring Semester 2027)

ATB Technologies; Town of Chesterfield (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Mentorship

Lunch provided

Job summary

ATB Technologies in Chesterfield office is seeking a Support Services Intern to contribute to our frontline IT support team. You will resolve technical issues, document resolutions, and collaborate with our specialists to improve processes in a fast-paced, client-focused environment.

The internship runs Spring 2027 for eligible students, requiring 20 hours per week on-site with flexible scheduling to fit classes. Start 1/18/2027, end 4/9/2027.

Qualifications

• Enrolled in a college/university program in CS/IT or related field.
• Preferred graduation date: May 2027, Dec 2027 or May 2028.
• Enthusiastic about technology and eager to learn in a fast-paced environment.
• Basic proficiency with Windows, Mac, and mobile devices.
• Familiarity with networking and cloud technologies is a plus.
• IT certifications is a plus.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support for client systems, software, and hardware.
• Respond to incoming support requests with professionalism and clear communication.
• Document issues and resolutions thoroughly in our ticketing system.
• Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• Assist in identifying and implementing solutions to customer issues.
• Participate in follow-ups and escalate issues internally when needed.

Skills

Technical support

Customer service

Documentation

Windows

Mac

Networking

Cloud technologies

IT certifications

Education

CS/IT student

Tools

Ticketing system

Microsoft Office

Remote desktop

Job description

Description

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

Internship Overview

As a Support Services Internat ATB Technologies, you’ll be a key contributor to our frontline support team, helping resolve technical issues and ensuring a smooth experience for our clients. This internship offers a hands-on opportunity to develop your technical skills, gain exposure to real-world IT environments, and collaborate with experienced professionals in a fast-paced, client-focused setting. Interns will work closely with our Support Specialists to deliver timely and effective solutions, while also learning how we plan, implement, and improve technical processes. You’ll be immersed in a collaborative culture that values curiosity, innovation, and continuous learning.

This internship opportunity will be offered during the Spring Semester of 2027 and is open to eligible college students who meet the program requirements. Interns are expected to workat least 20 hours per week on-siteat our Chesterfield office, with flexible scheduling to accommodate class commitments. This is a 12-week internship program with an anticipated start date of 1/18/2027 and an end date of 4/9/2027.

Key Responsibilities

• Provide technical support for client systems, software, and hardware.
• Respond to incoming support requests with professionalism and clear communication.
• Document issues and resolutions thoroughly in our ticketing system.
• Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• Assist in identifying and implementing solutions to customer issues.
• Participate in follow-ups and escatrate issues internally when needed.

Requirements

• Currently enrolled in a college or university program in a relevant field (e.g., Computer Science, IT, Network Administration, Cybersecurity).
• Preferred graduation date: May 2027, December 2027 or May 2028.
• Enthusiastic about technology and eager to learn in a fast-paced environment.
• Basic proficiency with Windows, Mac, and mobile devices.
• Familiarity with networking and cloud technologies is a plus.
• Actively pursuing or holding relevant IT certifications is a plus.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively.

What ATB Technologies Offers

• Paid internship with flexible scheduling.
• Hands-on experience in a professional IT environment.
• Mentorship from experienced IT professionals.
• Company-paid lunch two days per week.
• Exposure to real-world client interactions and technical challenges.
• Opportunities for continued growth and potential future employment.