Desktop Support Specialist

Akkodis; Dallas (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid leave

Job summary

Akkodis is seeking a Desktop Support Specialist for a contract role based in Dallas, TX. This onsite position requires 7+ years in desktop support, Windows/Office expertise, and strong VIP support capabilities.

You will handle end-user IT services, including hardware setup, OS issues, and training, while traveling to other DFW locations as needed. Ideal candidates will demonstrate exceptional communication, problem-solving, and teamwork skills, with flexibility to be on call.

Qualifications

• Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
• 5+ years’ direct experience supporting C-Suite executives and other VIP staff
• 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Responsibilities

• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex, break/fix issues in person or via telephone
• Troubleshoot Windows 11 OS issues
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Provide technical support to Office Services as needed
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Travel to other DFW locations as needed

Skills

Desktop support

VIP support

Windows troubleshooting

Hardware & peripherals

Microsoft products

Video conferencing tools

Communication

On-call readiness

Team collaboration

Education

Bachelor’s degree

Tools

Messaging platforms

Video conferencing tools

Telephony systems

Remote support tools

Job description

Employment Type: Long term contract, possible extension/conversion

Location: Dallas, TX - Onsite w/ possible travel to other DFW locations

Salary Range: $33-36 per hour

The rate may be negotiable based on experience, education, geographic location, and other factors.

Summary:

Akkodis is seeking a Desktop Support Specialist for a contract position based in Dallas, TX. This job will be an onsite role and may require occasional travel to other DFW cities. The desired candidate will have 7+ years of desktop support experience. This support specialist will be part of the service team and provide general technology support including PC Refresh, set up and configuring end user equipment for new sites and training activities, etc. This is an exciting role with an industry leader!!!

***Onsite role with possible local travel***

Responsibilities:

• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex, break/fix issues in person or via telephone
• Troubleshoot Windows 11 OS issues.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Provide technical support to Office Services as needed
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions

Required Skills:

• Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
• 5+ years’ direct experience supporting C-Suite executives and other VIP staff
• 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers