IT Technician

Health Choice Network Inc; Aurora (IL); On-site; USD 62,000 - 73,000; Part time

Benefits offered by this job

100% Employer-Paid Medical Insurance

Annual $1,500 HSA Contribution

Generous PTO

Job summary

Health Choice Network is seeking a Part-time IT Technician in Aurora, IL to provide Tier 2 end-user support for Windows devices and Microsoft 365 services. The role focuses on endpoint management, security, and reliable IT operations in a fast-paced healthcare environment.

The ideal candidate has 3+ years of IT support experience, strong customer service skills, and familiarity with Active Directory, Entra ID, and Intune.

Qualifications

• Associate degree, Bachelor's degree, or equivalent IT experience.
• 3+ years of IT support or help desk experience.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365 (Outlook/Teams/SharePoint).
• Experience with Active Directory and Entra ID.

Responsibilities

• Provide Tier 2 support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, OS, Microsoft 365, and connectivity issues.
• Manage user accounts in Active Directory and Entra ID.
• Deploy and support endpoint devices using Intune and Autopilot.
• Install and support Windows OS and business applications.
• Support onboarding/offboarding and asset records.

Skills

IT support

Customer service

Communication

Multitasking

Education

Associate/Bachelor in IT

Tools

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

Autopilot

VPN

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-time Regular Part-Time Technical Aurora, IL, Aurora, IL, US

Salary Range: $30.00 To $35.00 Hourly

Part-Time | Onsite | Aurora, IL

Candidates must reside in or near Aurora, IL and be available to work onsite.

Position Summary

Health Choice Network is seeking an experienced IT Technicianto provide advanced technical support for end users, Microsoft 365 services, endpoint devices, and core IT systems. This role serves as an escalation point for technical issues, supports daily IT operations, and helps maintain a reliable, secure, and efficient technology environment.

The ideal candidate is customer-focused, technically skilled, and experienced supporting Windows environments, Microsoft 365, endpoint management, and user access administration.

Key Responsibilities

• Provide Tier 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, Microsoft 365, and connectivity issues.
• Support user account administration in Active Directory, Entra ID, and Microsoft 365.
• Deploy, configure, and support endpoint devices using Intune, Autopilot, and related management tools.
• Install, configure, and support Windows operating systems and business applications.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with workstation imaging, software deployment, and device lifecycle management.
• Troubleshoot network connectivity issues involving VPN, DNS, DHCP, TCP/IP, and wireless networks.
• Participate in endpoint security, patch management, and vulnerability remediation activities.
• Support onboarding and offboarding activities, including hardware deployment and access provisioning.
• Maintain technical documentation, knowledge base articles, and asset records.
• Collaborate with internal teams, vendors, and third-party support providers to resolve issues.
• Assist with ticket triage, escalation management, and root cause analysis.
• Participate in after-hours support and maintenance activities as needed.

Required Qualifications

• Associate degree, Bachelor's degree, or equivalent work experience in Information Technology or a related field.
• 3+ years of IT support, help desk, desktop support, technical support, or systems support experience.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Experience with Active Directory and Entra ID.
• Experience using Intune or other endpoint management solutions.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Knowledge, Skills & Abilities

• Strong technical troubleshooting and analytical skills.
• Knowledge of Microsoft 365 administration and endpoint management.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and documentation skills.

Why Join Us?

At Health Choice Network, you'll have the opportunity to support a mission dedicated to improving community health while helping ensure the organizations we serve have the technology and support needed to deliver quality healthcare services. You'll work alongside a collaborative team and play a key role in supporting the systems that power healthcare operations.

What We Offer

• 100% Employer-Paid Medical Insurance – Comprehensive medical coverage at no cost to employees enrolled in one of our health plans.
• Annual $1,500 HSA Contribution – Additional support to help manage healthcare expenses.
• Generous Paid Time Off (PTO) – Take the time you need to rest, recharge, and maintain work-life balance.
• 403(b) Retirement Plan with Employer Contribution – Invest in your future with retirement savings support.
• Professional Development & Education Assistance – Grow your skills through ongoing learning, certifications, and educational opportunities.
• Collaborative and Supportive Team Environment – Work alongside experienced professionals in a mission-driven organization.
• Meaningful Work – Help support healthcare organizations that provide essential services to communities across the country.

Disclaimer

At this time, Health Choice Network is unable to employ individuals who reside or work in California. Applicants must reside and perform work in an approved state at the time of hire and throughout employment.