Tech Support Engineer — Hybrid (London) with Stock Options

elevenlabs; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Stock options

Annual company off-sites

Professional development stipend

Co-working stipend for remote workers

Job summary

elevenlabs, a pioneer in AI technology, is seeking a Tech Support Engineer for its hybrid role based in the London office. You will be integral in providing IT support and ensuring hardware functionality for a vibrant team.

This role combines organizational skills and technical proficiency, where you'll empower users with a friendly and efficient approach. The position promises opportunities for personal growth as part of an innovative and dynamic company.

Qualifications

• Enjoy helping people solve problems.
• Strong organizational skills and a proactive mindset.
• Comfort with common IT fundamentals.

Responsibilities

• Assist with laptop procurement and setup.
• Provide on-hand IT support in the London office.
• Ensure meeting rooms and AV equipment run reliably.
• Handle inbound support requests and serve first contact.
• Run IT onboarding calls for new joiners.
• Contribute to Tech Ops initiatives.
• Build automations and Slack bots.
• Write clear internal IT documentation.

Skills

Friendly, end-user focused attitude

Strong organizational skills

Comfort with macOS and networking basics

Willingness to learn new tools

Clear communication skills

Job description

elevenlabs, a pioneer in AI technology, is seeking a Tech Support Engineer for its hybrid role based in the London office. You will be integral in providing IT support and ensuring hardware functionality for a vibrant team.

This role combines organizational skills and technical proficiency, where you'll empower users with a friendly and efficient approach. The position promises opportunities for personal growth as part of an innovative and dynamic company.