IT Support

ElevenLabs; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Exceptional team

Competitive compensation

Annual company off-sites

Job summary

ElevenLabs in San Francisco is seeking an IT Support Engineer for a hybrid role. You will manage device lifecycle, provide on-site and AV support, and act as the first point of contact for employees.

The role emphasizes end-user care, proactive problem solving, and collaboration with Tech Ops. If you enjoy learning new tools and keeping an ultra-reliable office IT environment, join us in shaping the future of AI-powered interactions.

Qualifications

• Friendly, end-user focused attitude.
• Strong organizational skills and a proactive mindset.
• Comfort with macOS, networking basics, SaaS tooling.
• Willingness to learn new tools and technologies quickly.
• Clear written and verbal communication skills.

Responsibilities

• Device lifecycle management: procure, setup, returns, and secure wiping.
• Office IT support for the San Francisco office.
• AV support: ensure meeting rooms and equipment run reliably.
• End-user support: handle inbound requests as the first contact.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to Tech Ops initiatives.
• Automation and tooling: build automations and Slack bots to streamline work.
• Documentation: write and maintain clear internal IT guides.

Skills

Friendly end-user focus

Organizational skills

MacOS proficiency

Networking basics

SaaS tooling

Willingness to learn

Clear communication

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You'll Do

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on-hand support to our colleagues in our San Francisco office
• AV support: ensure meeting rooms and AV equipment are running reliably
• End-user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to Tech Ops initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides

What you bring

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That's why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You'll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our San Francisco office.