Customer Support Specialist — Hybrid + Equity Options

Socket.dev; New York (NY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Stock options

Hybrid working environment for NY

Medical, Dental & Vision

401k Plan

Paid parental leave

Fun culture with regular socials

Referral scheme

Brand new computer + monitor

Job summary

Synthesia is seeking a Customer Support Representative to be the frontline for customers using our AI video platform. You will respond to inquiries via email, chat, and social media, provide accurate information, and collaborate with Tier 2 support to resolve issues.

Ideal candidates have at least 1 year in a technical support role, strong communication skills, and comfort with CRM tools (Intercom, Salesforce, Zendesk). This NY-based hybrid role offers compensation around $50k and stock options.

Qualifications

• High school diploma or equivalent; college degree desirable but not essential.
• At least 1 year experience in a technical support environment.

Responsibilities

• Respond to customer inquiries via email, chat, or social media in a timely, professional manner.
• Provide accurate information and support to resolve customer issues.
• Collaborate with Tier 2 support and other teams to resolve complex problems.
• Record and maintain customer information in CRM systems (Intercom & Salesforce).
• Meet KPI targets including first response time, first contact resolution, and CSAT.

Skills

CRM systems

Written communication

Customer-centric mindset

Time management

Education

High school diploma

Tools

Zendesk

Freshdesk

Intercom

Hubspot

Salesforce

Job description

Synthesia is seeking a Customer Support Representative to be the frontline for customers using our AI video platform. You will respond to inquiries via email, chat, and social media, provide accurate information, and collaborate with Tier 2 support to resolve issues.

Ideal candidates have at least 1 year in a technical support role, strong communication skills, and comfort with CRM tools (Intercom, Salesforce, Zendesk). This NY-based hybrid role offers compensation around $50k and stock options.