Tech Support & Device Setup Specialist

Best Buy; Saint Peters (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy is seeking a part-time Geek Squad Agent at our Saint Peters, MO location. You’ll be the first point of contact for technology support, helping customers with setup, repair decisions, and guidance on devices.

Training and collaboration with other agents will be provided. Responsibilities include assisting customers during check-in/out, understanding tech issues, providing time estimates, and maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Flexibility

Job description

Best Buy is seeking a part-time Geek Squad Agent at our Saint Peters, MO location. You’ll be the first point of contact for technology support, helping customers with setup, repair decisions, and guidance on devices.

Training and collaboration with other agents will be provided. Responsibilities include assisting customers during check-in/out, understanding tech issues, providing time estimates, and maintaining knowledge through ongoing training.