Technical Support Specialist: Windows, SQL & Customer Care

Valsoft Corporation; Duluth (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Qmatic is seeking a hands-on Support Agent to assist customers with issues across our software, systems, and connected peripherals. The role requires diagnosing incidents, identifying root causes, and guiding customers through clear, step-by-step solutions while meeting service-level commitments.

The ideal candidate has 2–4 years in a help desk or customer support role, strong English communication skills, and solid PC/network troubleshooting abilities. Zendesk experience is a plus.

Qualifications

• 2–4 years of experience in a help desk/customer support function.
• Full business-level proficiency in English (spoken and written).
• Zendesk familiarity is a plus.
• Thorough knowledge of Windows-based software components.
• Good PC/network troubleshooting skills.
• Knowledge of Microsoft SQL Server or Oracle.

Responsibilities

• Troubleshoot and guide customers through issues across Qmatic software, systems, and peripherals.
• Diagnose incidents, identify root causes, and document resolutions.
• Collaborate with Customer Support, Project Management, and Sales to ensure a high-quality customer experience.
• Maintain clear step-by-step problem-solving guidance for end users.
• Ensure issues are prioritized and resolved within service level commitments.

Skills

Customer support

Troubleshooting

English proficiency

Communication skills

Incident analysis

Education

IT/computer technology education

Tools

Zendesk

SQL Server

Oracle

Job description

Qmatic is seeking a hands-on Support Agent to assist customers with issues across our software, systems, and connected peripherals. The role requires diagnosing incidents, identifying root causes, and guiding customers through clear, step-by-step solutions while meeting service-level commitments.

The ideal candidate has 2–4 years in a help desk or customer support role, strong English communication skills, and solid PC/network troubleshooting abilities. Zendesk experience is a plus.