Tech Support Consultant — AI, Printers & Mobile Devices

UR University of Richmond; United States; On-site; USD 33,000 - 44,000; Full time

Job summary

University of Richmond seeks an on-site IT Support Consultant to assist faculty, staff, and students with desktop issues, printers, and mobile devices. The role covers walk-up help desk and call center support, including weekend on-call rotations.

Responsibilities include resolving tier 2/3 problems, guiding student workers, and supporting AI-powered productivity tools within enterprise apps. Strong communication and problem-solving are essential.

Qualifications

• Ability to work directly with customers face-to-face.
• Analyze complex computer problems.
• Strong written and oral communication.
• Experience with printer, copier, scanner hardware.
• Familiarity with AI concepts and AI-assisted tools.

Responsibilities

• Provide technical support to faculty, staff, and students.
• Cover help desk and call center as needed and weekend on-call.
• Install, repair, and diagnose printer, copier, scanner hardware.
• Provide AI-enabled tool guidance and troubleshooting.
• Coordinate with student workers for desktop support.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Hardware knowledge

Education

High School Diploma or GED

Associate's degree or some college training

Tools

JAMF JSS

Droid

iOS

Windows OS

Google Docs

Box

Job description

University of Richmond seeks an on-site IT Support Consultant to assist faculty, staff, and students with desktop issues, printers, and mobile devices. The role covers walk-up help desk and call center support, including weekend on-call rotations.

Responsibilities include resolving tier 2/3 problems, guiding student workers, and supporting AI-powered productivity tools within enterprise apps. Strong communication and problem-solving are essential.