Tech Support Associate: Helpdesk & IT Troubleshooting

Trilyon, Inc.; San Jose (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Trilyon, Inc. is seeking a Geek Street Technical Support 1 to provide first-line IT helpdesk support for a global client. You will diagnose basic issues, document steps taken, and assist with device setup and provisioning.

The role emphasizes clear communication, teamwork, and a willingness to learn in a fast-paced, customer‑facing environment. Prior IT fundamentals and certifications strengthen candidacy.

Qualifications

• Proficiency with Windows operating system.
• Basic understanding of Windows troubleshooting.
• Customer-oriented mindset.
• Clear note-taking to capture problems accurately.
• MacOS/Linux understanding helpful but not required.
• Familiarity with PowerShell/CLI.
• CompTIA A+ certification considered a plus.
• Understanding of DNS, LAN, WAN networking.

Responsibilities

• Providing first level triage and technical support via tickets and desk.
• Analyze technician workflows and identify improvement areas.
• Assist IT with system provisioning and device refreshes.
• Documentation writing for processes and issues.
• Maintain physical and virtual asset stockrooms.
• Support IT project goals and device setup.
• Communicate status updates to internal clients.
• Ensure requests are prioritized and closed timely.
• Work with a senior IT technician for escalations.
• Learn and follow IT security and data privacy policies.
• Participate in knowledge-sharing sessions and training.

Skills

Windows proficiency

Windows troubleshooting

Customer focus

Note taking

MacOS familiarity

CLI/PowerShell

CompTIA A+

Networking basics (DNS/LAN/WAN)

Education

Technology-related education

Job description

Trilyon, Inc. is seeking a Geek Street Technical Support 1 to provide first-line IT helpdesk support for a global client. You will diagnose basic issues, document steps taken, and assist with device setup and provisioning.

The role emphasizes clear communication, teamwork, and a willingness to learn in a fast-paced, customer‑facing environment. Prior IT fundamentals and certifications strengthen candidacy.