Technical Support Specialist

Trilyon, Inc.; San Jose (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Trilyon, Inc. is seeking a Geek Street Technical Support 1 to provide first-line IT helpdesk support for a global client. You will diagnose basic issues, document steps taken, and assist with device setup and provisioning.

The role emphasizes clear communication, teamwork, and a willingness to learn in a fast-paced, customer‑facing environment. Prior IT fundamentals and certifications strengthen candidacy.

Qualifications

• Proficiency with Windows operating system.
• Basic understanding of Windows troubleshooting.
• Customer-oriented mindset.
• Clear note-taking to capture problems accurately.
• MacOS/Linux understanding helpful but not required.
• Familiarity with PowerShell/CLI.
• CompTIA A+ certification considered a plus.
• Understanding of DNS, LAN, WAN networking.

Responsibilities

• Providing first level triage and technical support via tickets and desk.
• Analyze technician workflows and identify improvement areas.
• Assist IT with system provisioning and device refreshes.
• Documentation writing for processes and issues.
• Maintain physical and virtual asset stockrooms.
• Support IT project goals and device setup.
• Communicate status updates to internal clients.
• Ensure requests are prioritized and closed timely.
• Work with a senior IT technician for escalations.
• Learn and follow IT security and data privacy policies.
• Participate in knowledge-sharing sessions and training.

Skills

Windows proficiency

Windows troubleshooting

Customer focus

Note taking

MacOS familiarity

CLI/PowerShell

CompTIA A+

Networking basics (DNS/LAN/WAN)

Education

Technology-related education

Job description

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements. Our team is looking for a “Geek Street Technical Support 1” for one of our clients that is a leading multination corporation.

Position: Geek Street Technical Support 1

Location: 2100 Logic Dr, San Jose, CA 95124

Duration: 12 months (possibility of extension)

Job Description:

THE ROLE:

Our team is looking for a candidate with an interest in technology and who works well in a customer‑facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU’LL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support desk.
• Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing.
• Physical and Virtual asset stockroom maintenance.
• Supporting IT project goals.
• Helping to set up devices and accessories.
• Communicating status updates with internal clients.
• Ensuring that requests are being prioritized and closed in a timely manner.
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
• Learning and adhering to company policies and procedures regarding IT security and data privacy.
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

• Proficiency with the Windows operating system.
• Basic understanding of Windows troubleshooting.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems correctly.
• A general understanding of MacOS and Linux would be helpful but is not required
• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE’RE LOOKING FOR:

• Someone who can comfortably navigate a PC to perform basic troubleshooting.
• People who can patiently take the time to understand an issue in order to properly document it.
• Candidates who have an interest in technology and who work well in a customer-facing role.
• Good communication skills, both verbal and written, for assisting users and documenting issues.
• Ability to work in a team and learn from others.
• Patience and a customer-focused attitude to help non-technical users.
• Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
• 0-2 years of experience.

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.