Tech Support Analyst: Legal IT & End-User Expert

Morgan Lewis; San Francisco (CA); On-site; USD 81,000 - 131,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off benefits

Job summary

Morgan Lewis in San Francisco is looking for a Technology Support Analyst to enhance end-user productivity while ensuring efficient technology use. This role requires strong problem-solving and communication skills, alongside proficiency in office productivity software and Windows operating systems.

The ideal candidate should hold an Associate’s degree and have a minimum of three years of experience in hardware/software support within a professional-services environment. Competitive salary range offered, alongside a comprehensive benefits package including medical and 401(k) options.

Qualifications

• Minimum 3 years of experience in hardware/software support.
• Ability to adapt to change and balance competing demands.
• Microsoft Office Certification and/or A+ Certification preferred.

Responsibilities

• Respond to end-users on technology-related issues.
• Provide Level 2 support for practice-group-specific hardware/software.
• Document issues and resolutions related to software or network issues.

Skills

Problem-solving skills

Written and verbal communication

Advanced arithmetic skills

Advanced knowledge of office productivity software

Education

Associate’s degree in related field

Tools

Microsoft Office

Windows operating system

Job description

Morgan Lewis in San Francisco is looking for a Technology Support Analyst to enhance end-user productivity while ensuring efficient technology use. This role requires strong problem-solving and communication skills, alongside proficiency in office productivity software and Windows operating systems.

The ideal candidate should hold an Associate’s degree and have a minimum of three years of experience in hardware/software support within a professional-services environment. Competitive salary range offered, alongside a comprehensive benefits package including medical and 401(k) options.