Tech Support Analyst II — Network & End-User Specialist

Billy Graham Evangelistic Association; Asheville (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

12 days of vacation

Job summary

Billy Graham Evangelistic Association is looking for a Technical Support Analyst II in Asheville, NC to provide advanced technical support to internal staff. The role involves troubleshooting hardware and software issues, maintaining network systems, and creating technical documentation. Candidates should have at least 2 years of technical support experience and knowledge of various operating systems. The position offers comprehensive benefits including health insurance and a 401(k) retirement plan.

Qualifications

• Minimum 2 years of experience in a technical support role.
• Strong proficiency in Microsoft Windows, Office, and some knowledge of Linux.
• Familiarity with networking concepts essential for a helpdesk environment.

Responsibilities

• Provide advanced telephone and desk-side support.
• Log problems in the tracking system and keep users updated.
• Update technical documentation as necessary.

Skills

2+ years experience in technical support

Proficient with Microsoft Windows and Office

Familiar with Linux operating systems

Competent in networking principles

Ability to plan and prioritize tasks

Tools

Service Desk ticketing tools

Microsoft Office

Job description

Billy Graham Evangelistic Association is looking for a Technical Support Analyst II in Asheville, NC to provide advanced technical support to internal staff. The role involves troubleshooting hardware and software issues, maintaining network systems, and creating technical documentation. Candidates should have at least 2 years of technical support experience and knowledge of various operating systems. The position offers comprehensive benefits including health insurance and a 401(k) retirement plan.