Healthcare IT Support Technician II

Health & Human Services; Morganton (NC); On-site; USD 61,000 - 92,000; Full time

Job summary

The North Carolina Department of Health and Human Services is seeking a User Support Technician II (S) in Morganton, NC. This role provides first and second level helpdesk support, handling incidents by phone and remote sessions, triage, and documentation in a complex healthcare IT environment.

You will assist in hardware deployment, software installation and user support, escalating issues when beyond scope, and acting as a subject matter expert in one or more areas.

Qualifications

• Associate degree in computer science or IT-related field and one year of IT experience.
• High school diploma/GED with three years of IT experience.
• Equivalent combination of education and experience.

Responsibilities

• Provide first/second level technical support by phone or remote sessions.
• Triage and document incidents and requests; escalate as needed.
• Assist in hardware deployment and software installation in healthcare IT environment.
• Act as subject matter expert in one or more areas.

Skills

IT asset management

Imprivata

Citrix

VMware Workspace

ServiceNow

Ivanti

Windows OS

Active Directory

Networking basics

Education

Associate degree in computer science or IT-related field

GED or high school diploma with 3 years of IT experience

A+ or similar certification

Tools

Imprivata

Citrix

VMware Workspace

ServiceNow

Ivanti

Job description

The North Carolina Department of Health and Human Services is seeking a User Support Technician II (S) in Morganton, NC. This role provides first and second level helpdesk support, handling incidents by phone and remote sessions, triage, and documentation in a complex healthcare IT environment.

You will assist in hardware deployment, software installation and user support, escalating issues when beyond scope, and acting as a subject matter expert in one or more areas.