Tech Support Analyst I — Hybrid IT for Higher Education

University of New Mexico; Albuquerque (NM); Hybrid; USD 45,458 - 48,360; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition remission

Job summary

The University of New Mexico is seeking a Technical Analyst 1 to provide technology support for various departments including the Student Union Building and Student Affairs. The successful candidate will support a diverse technology environment and is expected to deliver exceptional customer service.

This role requires a Bachelor's degree and at least 6 months of relevant experience. The position is eligible for hybrid remote work, allowing flexibility in work arrangements.

Qualifications

• Bachelor's degree; at least 6 months of relevant experience.
• Ability to troubleshoot hardware, software, networking issues efficiently.
• Experience in a managed enterprise or higher education environment.

Responsibilities

• Provide technology support for various departments and services.
• Deliver exceptional customer service to faculty, staff, and students.
• Support diverse technology environments including devices and applications.

Skills

Exceptional communication and interpersonal skills

Sound judgment

Customer service commitment

Education

Bachelor's degree

Tools

Windows

macOS

Audio-visual systems

Enterprise applications

Job description

The University of New Mexico is seeking a Technical Analyst 1 to provide technology support for various departments including the Student Union Building and Student Affairs. The successful candidate will support a diverse technology environment and is expected to deliver exceptional customer service.

This role requires a Bachelor's degree and at least 6 months of relevant experience. The position is eligible for hybrid remote work, allowing flexibility in work arrangements.