IT Systems Administrator – Remote & End-User Support

New Mexico Department of Justice; Santa Fe (NM); On-site; USD 52,000 - 75,000; Full time

Job summary

New Mexico Higher Education Department is seeking an Associate IT Systems Administrator to support end-users and collaborate with the IT team to ensure availability and security of systems.

The role requires a technical background, strong communication, and the ability to multitask in a dynamic environment, with duties spanning hands-on and remote assistance, hardware/software management, and security compliance.

Qualifications

• Associate degree in CS/MIS/IT/Engineering, or related field; two years of end-user support, systems or network experience.
• Alternative: total of four years education/experience may substitute for the required education/experience.
• Must possess and maintain a valid New Mexico Driver's License.

Responsibilities

• Provide hands-on and remote technical assistance to end-users by troubleshooting hardware, software and network issues
• Installation, configuration and updating hardware components and software applications
• Conduct routine maintenance tasks, updates and patches to ensure systems are secure and up to date
• Ensure that systems comply with security protocols and educate end-users about best practices

Skills

IT experience

Technical support

Multitasking

Communication skills

Education

Associate degree in CS/MIS/IT/Engineering

Job description

New Mexico Higher Education Department is seeking an Associate IT Systems Administrator to support end-users and collaborate with the IT team to ensure availability and security of systems.

The role requires a technical background, strong communication, and the ability to multitask in a dynamic environment, with duties spanning hands-on and remote assistance, hardware/software management, and security compliance.