IT Support Analyst I - Higher Ed Tech & AV Champion

The University of New Mexico; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of New Mexico is hiring a Technical Analyst 1 to provide technology support primarily for the Student Union Building and various student services. This role involves managing a diverse technology environment, including Windows, macOS, and cloud solutions.

The ideal candidate should have a Bachelor’s degree and at least 6 months of experience in similar IT roles. Excellent communication and customer service skills are crucial, as well as the ability to maintain high professional standards.

This position comes with comprehensive benefits, including medical, dental, and educational benefits.

Qualifications

• Bachelor’s degree and at least 6 months of responsible experience in relevant duties.
• Experience with Windows and macOS support in higher education is preferred.
• Ability to troubleshoot hardware, software, and networking issues.

Responsibilities

• Provide technology support for various university departments.
• Deliver reliable, responsive technology services.
• Collaborate with faculty and staff to support the university's mission.

Skills

Customer service

IT support

Communication

Problem-solving

Education

Bachelor’s degree

Tools

Windows

macOS

AV systems

Centralized management tools

Job description

The University of New Mexico is hiring a Technical Analyst 1 to provide technology support primarily for the Student Union Building and various student services. This role involves managing a diverse technology environment, including Windows, macOS, and cloud solutions.

The ideal candidate should have a Bachelor’s degree and at least 6 months of experience in similar IT roles. Excellent communication and customer service skills are crucial, as well as the ability to maintain high professional standards.

This position comes with comprehensive benefits, including medical, dental, and educational benefits.