Technical Analyst 1

University of New Mexico; Albuquerque (NM); Hybrid; USD 45,458 - 48,360; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition remission

Job summary

The University of New Mexico is seeking a Technical Analyst 1 to provide technology support for various departments including the Student Union Building and Student Affairs. The successful candidate will support a diverse technology environment and is expected to deliver exceptional customer service.

This role requires a Bachelor's degree and at least 6 months of relevant experience. The position is eligible for hybrid remote work, allowing flexibility in work arrangements.

Qualifications

• Bachelor's degree; at least 6 months of relevant experience.
• Ability to troubleshoot hardware, software, networking issues efficiently.
• Experience in a managed enterprise or higher education environment.

Responsibilities

• Provide technology support for various departments and services.
• Deliver exceptional customer service to faculty, staff, and students.
• Support diverse technology environments including devices and applications.

Skills

Exceptional communication and interpersonal skills

Sound judgment

Customer service commitment

Education

Bachelor's degree

Tools

Windows

macOS

Audio-visual systems

Enterprise applications

Job description

Position Summary

Student Services Information Technology (SSIT) is seeking a Technical Analyst 1 to provide technology support for the Student Union Building, Student Affairs, Student Health & Counseling, Enrollment Management, and Global Education Office. This position supports a diverse technology environment, including Windows and macOS computers, mobile devices, audiovisual systems, enterprise applications, meeting and event technologies, and a variety of cloud and on-premises solutions. The successful candidate will deliver exceptional customer service while providing reliable, responsive technology support and services that enable faculty, staff, student employees, and departments to effectively support the University's mission.

The successful candidate will be creative, adaptable, and enthusiastic about leveraging technology to support and enhance higher education. They will possess exceptional communication and interpersonal skills, a strong understanding of IT support and systems management best practices, and a demonstrated commitment to customer service. The ideal candidate will exercise sound judgment, maintain a high level of professionalism, and consistently adhere to established security, privacy, and data governance practices to protect University information resources. They will be collaborative, customer-focused, committed to continuous improvement, and capable of building trusted relationships while delivering reliable, secure, and high-quality technology services.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Experience supporting Windows and macOS operating systems in a managed enterprise or higher education environment.
• Experience supporting endpoint technologies, enterprise applications, and mobile devices using centralized management and administration tools.
• Experience supporting audiovisual, conferencing, livestream, or event technologies, including meeting spaces, presentation systems, or hybrid collaboration environments.
• Demonstrated ability to troubleshoot and resolve a broad range of hardware, software, networking, and peripheral technology issues while delivering exceptional customer service.
• Experience working in an environment that requires the protection of sensitive information and adherence to security, privacy, or regulatory requirements, such as FERPA, HIPAA, or similar standards.

Pay

Monthly: $4,073.34 - $4,333.34

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Eligible for Remote Work

Yes

Eligible for Remote Work Statement

This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. After a period, the new employee may be eligible for a telecommuting/hybrid remote work arrangement at the discretion of their supervisor, business needs, and successful completion of training.

Equal Opportunity Statement

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.