Student IT Support Specialist - Frontline Tech Help

University of New Mexico; Albuquerque (NM); On-site; USD 20,000 - 29,000; Part time

Job summary

The University of New Mexico is seeking a Student Technical Specialist to join the Anderson Information Technology team. This role provides front-line IT support to students, faculty, and staff, with extensive on-the-job training and clear opportunities for advancement.

The position requires a minimum of 15 hours per week and availability during business hours, evenings, and Saturdays as needed. Responsibilities include troubleshooting hardware and software, supporting classrooms and labs, and

Qualifications

• Enrolled in a degree program at UNM and enrolled at least half-time (6 hours) for fall and spring.
• If Work Study, must meet Satisfactory Academic Progress.

Responsibilities

• Provide front-line technical support at the STSC service desk, including in-person, phone, and remote support.
• Support Anderson's buildings and classroom/lab technology, including projectors and AV systems.
• Maintain computer labs with updates, reimaging, and equipment upkeep.
• Configure and repair desktops, laptops, printers, and tablets for faculty, staff, and students.
• Document incidents in UNM IT ticketing system (ServiceNow) and communicate updates.
• Assist with workshops, events, and training sessions and deliver small-group training.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Teamwork

Active Directory familiarity

Windows & Microsoft 365

MacOS basics

Education

Enrolled in UNM degree program

Half-time enrollment (6+ hours)

Tools

ServiceNow

SCCM

Intune

Device imaging

Job description

The University of New Mexico is seeking a Student Technical Specialist to join the Anderson Information Technology team. This role provides front-line IT support to students, faculty, and staff, with extensive on-the-job training and clear opportunities for advancement.

The position requires a minimum of 15 hours per week and availability during business hours, evenings, and Saturdays as needed. Responsibilities include troubleshooting hardware and software, supporting classrooms and labs, and