Technical Analyst 1

The University of New Mexico; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of New Mexico is hiring a Technical Analyst 1 to provide technology support primarily for the Student Union Building and various student services. This role involves managing a diverse technology environment, including Windows, macOS, and cloud solutions.

The ideal candidate should have a Bachelor’s degree and at least 6 months of experience in similar IT roles. Excellent communication and customer service skills are crucial, as well as the ability to maintain high professional standards.

This position comes with comprehensive benefits, including medical, dental, and educational benefits.

Qualifications

• Bachelor’s degree and at least 6 months of responsible experience in relevant duties.
• Experience with Windows and macOS support in higher education is preferred.
• Ability to troubleshoot hardware, software, and networking issues.

Responsibilities

• Provide technology support for various university departments.
• Deliver reliable, responsive technology services.
• Collaborate with faculty and staff to support the university's mission.

Skills

Customer service

IT support

Communication

Problem-solving

Education

Bachelor’s degree

Tools

Windows

macOS

AV systems

Centralized management tools

Job description

Technical Analyst 1

Student Services Information Technology (SSIT) is seeking a Technical Analyst 1 to provide technology support for the Student Union Building, Student Affairs, Student Health & Counseling, Enrollment Management, and Global Education Office. This position supports a diverse technology environment, including Windows and macOS computers, mobile devices, audiovisual systems, enterprise applications, meeting and event technologies, and a variety of cloud and on‑premises solutions. The successful candidate will deliver exceptional customer service while providing reliable, responsive technology support and services that enable faculty, staff, student employees, and departments to effectively support the University’s mission.

The successful candidate will be creative, adaptable, and enthusiastic about leveraging technology to support and enhance higher education. They will possess exceptional communication and interpersonal skills, a strong understanding of IT support and systems management best practices, and a demonstrated commitment to customer service. The ideal candidate will exercise sound judgment, maintain a high level of professionalism, and consistently adhere to established security, privacy, and data governance practices to protect University information resources. They will be collaborative, customer‑focused, committed to continuous improvement, and capable of building trusted relationships while delivering reliable, secure, and high‑quality technology services.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications:

Bachelor’s degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year‑for‑year basis.

Preferred Qualifications:

• Experience supporting Windows and macOS operating systems in a managed enterprise or higher education environment.
• Experience supporting endpoint technologies, enterprise applications, and mobile devices using centralized management and administration tools.
• Experience supporting audiovisual, conferencing, livestream, or event technologies, including meeting spaces, presentation systems, or hybrid collaboration environments.
• Demonstrated ability to troubleshoot and resolve a broad range of hardware, software, networking, and peripheral technology issues while delivering exceptional customer service.
• Experience working in an environment that requires the protection of sensitive information and adherence to security, privacy, or regulatory requirements, such as FERPA, HIPAA, or similar standards.

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through tuition remission and dependent education programs.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.