Tech Support Analyst

Edge Services; Vienna (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Edge Services is seeking a skilled desktop/technical support professional to join our IT team in the United States. You will handle onboarding imaging, hardware troubleshooting, and end-to-end break/fix support, while delivering daily updates on ticket status.

The role requires 1–5+ years of experience, familiarity with ServiceNow or similar ticketing systems, strong communication, and comfort supporting our virtual environment and asset return processes.

Qualifications

• 1–5+ years of desktop/technical support experience.
• Experience with ServiceNow or equivalent ticketing system.
• Strong communication for daily status updates.
• Imaging and deploying laptops/desktops for onboarding.
• Break/fix hardware support and troubleshooting end to end.
• Testing returned devices through the RMA process.
• Recovering assets via IT asset return and offboarding tickets.
• Fulfilling software installation/update requests and troubleshooting.
• Supporting virtual environment (VM requests and related issues).

Responsibilities

• Imaging and deploying laptops/desktops for onboarding.
• Perform break/fix hardware support and troubleshooting end to end.
• Test returned devices through the RMA process.
• Recover assets via IT asset return and offboarding tickets.
• Install and update software and troubleshoot requests.
• Support our virtual environment with VM-related tasks.

Skills

Desktop support

Technical support

Strong communication

Imaging

Laptop/Desktop deployment

Hardware troubleshooting

RMA testing

Asset recovery

Software installation

VM support

Tools

ServiceNow

Job description

• 1-5+ years of desktop/technical support experience
• Experience with the ServiceNow ticketing system or equivalent
• Strong communication skills to provide daily updates and status reports
• Imaging and deploying laptops and desktops for onboarding
• Break/fix hardware support and troubleshooting, end to end
• Testing returned devices through the return merchandise (RMA) process
• Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
• Fulfilling software installation/update requests and troubleshooting
• Supporting our virtual environment (VM requests and related issues)

• 1-5+ years of desktop/technical support experience
• Experience with the ServiceNow ticketing system or equivalent
• Strong communication skills to provide daily updates and status reports
• Imaging and deploying laptops and desktops for onboarding
• Break/fix hardware support and troubleshooting, end to end
• Testing returned devices through the return merchandise (RMA) process
• Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
• Fulfilling software installation/update requests and troubleshooting
• Supporting our virtual environment (VM requests and related issues)