Desktop /IT Support

VOLTO Consulting; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

VOLTO Consulting is seeking an IT support representative for its Denver location. The candidate will handle various Deskside support tasks, manage device lifecycles, and resolve infrastructure issues.

Ideal candidates will possess excellent communication skills and experience with Office/M 365, SCCM, and ServiceNow ticketing. This role emphasizes hands-on support, including hardware deployment and maintenance.

Qualifications

• Experience in Deskside process and support is essential.
• Hands-on experience in resolving customer infrastructure issues.
• Excellent oral and written communication skills.

Responsibilities

• Act as onsite IT representative for business users.
• Monitor the lifecycle of devices from procurement to retirement.
• Provide first level support for Printers and MFP.

Skills

Deskside support

Communication Skills

Troubleshooting skills

Microsoft Tools

Device management

Vulnerability Management

Tools

ServiceNow

SCCM

Intune

Office/M 365

Job description

Responsibilities

• Should have experience in Deskside process and support
• Maintain inventory and support IMAC (Install, Move, Add, Change) activities
• Act as onsite IT representative for business users
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Deployment of hardware, including hardware and OS refresh activities
• Provide first level support for Printers and MFP
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
• Incident, Problem, and Service Request Ticket Management in ServiceNow
• Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required
• Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow
• Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider)
• Identification of Continuous Improvement opportunities

• Management platform, including device provisioning, configuration, deployment, inventory
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
• Incident, Problem, and Service Request Ticket Management in ServiceNow
• Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required
• Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow
• Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider)
• Identification of Continuous Improvement opportunities

Qualifications

• Should have experience in Deskside process and support
• Maintain inventory and support IMAC (Install, Move, Add, Change) activities
• Act as onsite IT representative for business users
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Deployment of hardware, including hardware and OS refresh activities
• Provide first level support for Printers and MFP
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Management platform, including device provisioning, configuration, deployment, inventory