Desktop Support Specialist

SISL Global; Natrona Heights (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

SISL Global is looking for an IT Support Technician to image and install software on Windows and Mac devices, including IMAC, and provide remote and on-site support in Natrona Heights, PA.

You’ll troubleshoot post-deployment issues across Windows, Mac, and mobile devices, handle printer repairs, and manage asset tagging and inventory while collaborating with cross-functional teams.

Qualifications

• Prefer 3-5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms and Microsoft Office.
• Experience imaging Windows 10 OS.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops.
• Troubleshoot post deployment issues on Windows, Mac, and mobile devices.
• Printer break-fix and installation; asset management and tagging.
• Coordinate with external vendors and onboard new hires.
• Open/close service requests and manage incidents.
• Provide executive (VIP) support and health checks.

Skills

Customer service

Interpersonal skills

Organization

Prioritization

Teamwork

Education

MCP certification

A+ certification

Tools

Imaging Windows 10

Microsoft Office

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)