Tech Support Admin: Parts, RMAs & Customer Care

Vantage Elevator Solutions; Sacramento (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

HSA

401(k) match

PTO

Tuition Reimbursement

EAP

Plum Benefits

Job summary

Vantage Elevation, LLC is seeking a Technical Support Admin to join our Elevator Controls team in Sacramento. The role blends customer service, problem-solving, and administrative tasks to support parts sales, RMAs, and order processing.

The ideal candidate has 2+ years in customer service or tech support, an AA or higher, strong communication, and proficiency with Word and Excel. This is a full-time on-site role with standard weekday hours.

Qualifications

• 2+ years of experience in customer service, technical support, or administrative roles.
• Associate degree preferred.
• Strong verbal and written communication; bilingual a plus.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Support customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other channels.
• Process parts orders and prepare confirmations, shipment docs, tracking info, and support tickets.
• Administer RMAs for warranty replacements, repairs, and returns with accurate documentation.
• Investigate returned products and coordinate with customers to obtain required information.
• Manage vendor RMAs and collaborate with Purchasing on warranty claims.
• Create and track Modification Requests and related documentation.
• Prepare parts sales orders for modification projects and coordinate with vendors for non-stock parts.
• Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues and support order fulfillment.
• Assist management with documenting and supporting Technical Support team processes, procedures, and training.
• Perform special projects and other duties as assigned.

Skills

Customer service

Technical support

Administrative tasks

Microsoft Word

Microsoft Excel

Communication

Bilingual (nice-to-have)

Education

Associate degree

Tools

CRM software

Job description

Vantage Elevation, LLC is seeking a Technical Support Admin to join our Elevator Controls team in Sacramento. The role blends customer service, problem-solving, and administrative tasks to support parts sales, RMAs, and order processing.

The ideal candidate has 2+ years in customer service or tech support, an AA or higher, strong communication, and proficiency with Word and Excel. This is a full-time on-site role with standard weekday hours.