Technical Support Admin - Elevators & Customer Care (Onsite)

ELEVATOR CONTROLS CORPORATION; Sacramento (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

401(K) / Company Match

Generous PTO

Tuition Reimbursement

Employee Assistance Program (EAP)

Plum Benefits

Job summary

Elevator Controls Corporation in Sacramento, CA is seeking a Technical Support Admin to assist customers, process parts orders, handle RMAs, and coordinate technical documentation.

This full-time role supports our technical team and requires 2+ years in customer service or technical support, an AA or higher preferred, strong communication, and proficiency with Word and Excel. On-site hours, Mon–Fri, 6:30 AM to 3:00 PM, with comprehensive benefits.

Qualifications

• 2+ years in customer service, technical support, or admin roles.
• Associate degree (A.A.) or higher preferred.
• Hands-on technical work experience in a customer support environment preferred.
• Strong verbal and written communication; bilingual skills are a plus.

Responsibilities

• Support customers with parts sales inquiries, quotations, orders, and status updates.
• Process orders and prepare confirmations, shipments, and support tickets.
• Administer RMAs for warranty repairs and returns with accurate documentation.
• Investigate returns, resolve discrepancies, coordinate information with customers.
• Coordinate with Purchasing for warranty claims and vendor RMAs.
• Create and track Modification Requests and related logs.
• Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues.

Skills

Customer service

Technical support

Administrative tasks

Bilingual advantage

Education

Associate degree

Tools

MS Word

MS Excel

Job description

Elevator Controls Corporation in Sacramento, CA is seeking a Technical Support Admin to assist customers, process parts orders, handle RMAs, and coordinate technical documentation.

This full-time role supports our technical team and requires 2+ years in customer service or technical support, an AA or higher preferred, strong communication, and proficiency with Word and Excel. On-site hours, Mon–Fri, 6:30 AM to 3:00 PM, with comprehensive benefits.