Tech Support Admin

Gal Manufacturing, a Vantage Elevation Company; Sacramento (CA); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

401(K)/ Company Match

Paid Time Off

Job summary

Vantage Elevation, LLC is seeking a Technical Support Admin to join the Elevator Controls team in Sacramento. You will support customers, coordinate technical documentation, and help ensure reliability across operations.

Responsibilities include processing parts orders, RMAs, and coordinating with Purchasing and vendors to resolve issues, while maintaining high customer service levels. The role requires 2+ years in customer service or technical support and strong communication skills.

Qualifications

• 2+ years in customer service or technical support.
• Associate degree (A.A.) or higher preferred.
• Hands-on experience in a customer support environment preferred.
• Bilingual skills are a plus; strong verbal and written communication required.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Support customers with parts sales inquiries, quotations, order processing, and status updates.
• Process orders and prepare confirmations, shipment docs, tracking, and tickets.
• Administer RMAs for warranty replacements, repairs, and returns with accurate documentation.
• Investigate returns, resolve discrepancies, and coordinate required information with customers.
• Collaborate with Purchasing and vendors to resolve issues and support order fulfillment.
• Document and support Technical Support team processes and training initiatives.

Skills

2+ years experience

Strong communication

Bilingual a plus

Microsoft Word

Microsoft Excel

Education

Associate degree

Tools

Word

Excel

Job description

Job Details

Job Location: Elevator Controls Corporation - Sacramento, CA 95826

Position Type: Full Time

Job Shift: Normal Business Hours

Job Category: Indirect Labor - IDL

Technical Support Admin

Regular Position, Full Time

Sacramento, CA

If you are a forward-thinking professional interested in technical support, customer service, and problem-solving, we are seeking an analytical and customer-focused Technical Support Admin to join our Elevator Controls team at Vantage Elevation. You'll play a hands-on role in supporting customers, coordinating technical documentation, and helping ensure quality and reliability across our operations.

About Us

Vantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.

Requirements

• 2+ years of experience in customer service, technical support, or administrative roles.
• Associate degree (A.A.) or higher preferred.
• Previous hands-on technical work experience in a customer support environment preferred.
• Strong verbal and written communication skills; bilingual skills are a plus.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills with the ability to manage multiple priorities and customer requests.

Duties and Responsibilities

• Support customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.
• Process parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.
• Administer Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.
• Investigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.
• Manage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.
• Create, maintain, and track Modification Requests, associated logs, and supporting documentation.
• Prepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.
• Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.
• Assist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.
• Perform special projects and other duties as assigned by management.

Benefits of Working With Us

• Hourly pay range: $21.00 - $25.00 per hour
• Targeted Bonus (based on company and individual performance).
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• … and more!

Position Details

• Full-time, regular position.
• Expected schedule: Monday through Friday, 6:30 AM to 3:00 PM
• On-site position based at Elevator Controls Corporation, 6150 Warehouse Way, Sacramento, CA 95826.

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.