Tech Support

Hewett Recruitment; Texas; On-site; USD 33,000 - 47,000; Full time

Job summary

Hewett Recruitment is seeking a Technical Support professional in Worcestershire to help customers with software and hardware products. The role blends telephone and email support with practical troubleshooting and accurate administration.

You don't need experience with a specific product; you will ask good questions, take ownership of issues, and work onsite with colleagues to resolve problems and improve the customer experience.

Qualifications

• Experience in technical support, software support or IT helpdesk.
• Strong customer service skills and confidence speaking to customers on the telephone.
• A practical, methodical approach to troubleshooting with initiative to explore solutions.
• Comfortable learning new software and getting hands-on with equipment.
• Good organisation and attention to detail.
• Willing and able to work fully onsite.

Responsibilities

• Respond to customer enquiries by telephone and email, providing a friendly and professional service.
• Investigate software, hardware and account-related issues.
• Guide customers through troubleshooting steps and explain technical information clearly.
• Configure and test devices and equipment.
• Maintain accurate customer accounts, equipment records and support tickets.
• Prioritise enquiries, keep customers updated and expedite complex issues when needed.
• Work with colleagues to resolve recurring problems and improve the customer experience.

Skills

Technical support experience

Customer service

Troubleshooting

Hands-on with equipment

Organized

On-site

Job description

Technical Support

Location: Worcestershire
Job type: Full-time, permanent
fully office-based

Are you technically minded, good with customers and someone who enjoys getting to the bottom of a problem?

We're recruiting a Technical Support professional to help customers with a range of software and hardware products. This is a varied role combining telephone and email support, practical troubleshooting and accurate administration.

You don't need experience with a particular product or technology. We're looking for someone who asks good questions, thinks beyond the obvious and takes ownership of helping customers.

The role

• Respond to customer enquiries by telephone and email, providing a friendly and professional service.

• Investigate software, hardware and account-related issues.

• Guide customers through troubleshooting steps and explain technical information clearly.

• Configure and test devices and equipment.

• Maintain accurate customer accounts, equipment records and support tickets.

• Prioritise enquiries, keep customers updated and expedite complex issues when needed.

• Work with colleagues to resolve recurring problems and improve the customer experience.

About you

• Experience in technical support, software support, application support, IT helpdesk or a similar customer-facing role.

• Strong customer service skills and confidence speaking to customers on the telephone.

• A practical, methodical approach to troubleshooting, with the initiative to explore different solutions.

• Comfortable learning new software and getting hands‑on with equipment.

• Good organisation and attention to detail.

• Willing and able to work fully onsite

We’d also welcome applications from candidates with a strong customer service background who can demonstrate technical aptitude and practical problem‑solving skills.

Benefits

• Monday-to-Friday working hours.

• 24 days' annual leave plus bank holidays.

• Christmas closure.

• Opportunity to develop experience across software and hardware support.