ICT Support Technician - Level 3

Answer Digital Limited; United States; Remote; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Flexible annual leave

Tax-free company bonus

Pension contributions

Free parking

Zusammenfassung

Answer Digital Limited is seeking an enthusiastic individual to start an IT support apprenticeship. You’ll learn through Baltic Apprenticeships, attending structured blocks and applying learning in the workplace to build a solid IT foundation.

You'll work with a supportive team, gain hands-on experience, and develop technical knowledge while pursuing an apprenticeship qualification. This role offers clear mentorship and a path to a long-term IT career.

Qualifikationen

• Genuine interest in technology and how things work.
• Patience, approachable, and great with people; communication is key in IT support.
• Able to pick up new things quickly and ask questions when unsure.
• Organized and methodical, capable of juggling several tasks.
• Pride in getting issues resolved and not letting problems slip through the cracks.

Aufgaben

• Serve as the first point of contact for IT support requests across the business.
• Diagnose and troubleshoot hardware, software, and connectivity issues for a medium-sized workforce.
• Log, track, and resolve support tickets within agreed response times.
• Escalate complex issues to the IT Manager with clear documentation of steps taken.
• Support remote workers with connectivity, device, and application issues.
• Set up, configure, and image laptops and mobile devices for new starters and leavers.
• Install and update software, drivers, and operating systems.
• Maintain hardware and identify when repairs or upgrades are needed.
• Create and manage user accounts in Microsoft 365 and Azure AD.
• Assist with maintenance of network infrastructure and office connectivity.
• Support IT security posture by flagging risks and applying updates.

Kenntnisse

Interest in tech

People skills

Fast learner

Organized

Detail-oriented

Independent worker

Ausbildung

GCSE English grade 5

GCSE Maths grade 4

Tools

Microsoft 365

Azure Active Directory

Jobbeschreibung

Answer Digital is an employee-owned technology consultancy that helps organisations transform the way they work through innovative digital solutions. Working across areas such as software development, data and AI, the company partners with organisations, including the NHS, to solve real-world challenges and make a positive difference through technology. This is an exciting opportunity for someone looking to turn their genuine interest in IT into a career. We're looking for an enthusiastic individual who is curious about technology, enjoys solving problems and is eager to learn new skills. Strong communication skills are essential, along with a positive attitude and the confidence to ask questions and share ideas. You'll be joining a supportive team of experienced professionals who will help you develop your technical knowledge, build confidence and gain valuable hands-on experience.

Alongside your role, you'll work towards a recognised apprenticeship qualification with Baltic Apprenticeships. You'll attend two-day training blocks every 4-6 weeks, where you'll develop your IT knowledge, learn new technical skills and put your learning into practice in the workplace. With a combination of structured training and practical experience, this is a fantastic opportunity to build a strong foundation for a long-term career in IT.

A Typical Day in the Job

• Serving as the first point of contact for IT support requests across the business - resolving issues efficiently and with great customer service.
• Diagnosing and troubleshooting hardware, software, and connectivity problems for a medium size workforce.
• Logging, tracking, and resolving support tickets in line with agreed response times.
• Escalating more complex issues to the IT Manager with clear documentation of steps already taken.
• Supporting remote workers with connectivity, device, and application issues.
• Setting up, configuring, and imaging laptops and mobile devices for new starters and leavers.
• Installing and updating software, drivers, and operating systems.
• Managing and maintaining hardware - identifying when devices need repair, replacement, or upgrade.
• Creating and managing user accounts across Microsoft 365 and Azure Active Directory.
• Assisting with the maintenance of our network infrastructure and office connectivity.
• Supporting the IT Manager in maintaining our IT security posture- flagging risks, assisting with security updates and ensuring devices and compliant.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Qualifications and Experience

• Has a genuine interest in technology and how things work.
• Is patient, approachable, and brilliant with people- IT support is as much about communication as it is about technology.
• Pick things up quickly and isn't afraid to ask questions.
• Is organised and methodical- you'll often have several things on the go at once.
• Takes pride in getting things right and doesn't let issues fall through the cracks.
• Is comfortable working independently as well as alongside a manager.

A Grade 5 in GCSE English & Grade 4 in GCSE Maths., You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Salary

£15,608 to £21,440 per annum depending on experience.

Working Hours

Monday- Friday, 9:00am- 5:00pm

Benefits

• 25 days of annual leave plus bank holidays.
• Flexible annual leave.
• Tax-free company bonus.
• Pension contributions.
• Free parking.

Reference

£15,608 - £21,440 Reference