1st Line Support Desk Analyst – 5248

Clear IT Recruitment Limited; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a 1st Line IT Support Desk Analyst based in the Town of Florida, NY. The candidate will support IT hardware, manage access control, and deliver training. Required qualifications include MCP and MCSDT certifications, troubleshooting experience, and proficiency in Microsoft Office. The role involves effective communication with stakeholders and responding to IT issues promptly.

Qualifications

• MCP and MCSDT certification required.
• Full UK driving licence and access to own vehicle.
• Experience in troubleshooting and setting up telecoms, networking components, and end-user devices.
• Proficient in Microsoft Office applications, especially Outlook, Excel, and Word.

Responsibilities

• Support IT hardware, including repairs and network troubleshooting.
• Maintain IT facilities for effective teaching.
• Respond to SLA 1 problems quickly.
• Deliver basic training to stakeholders.
• Advise on corporate applications like OneDrive and SharePoint.

Skills

MCP certification

MCSDT certification

Troubleshooting IT

Microsoft Office

Windows Desktop OS

Networking

Active Directory

IT security best practices

Effective communication

Job description

Our client is looking for a 1st Line IT Support Desk Analyst to join their Bradford based team.

Responsibilities

• Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage.
• Maintain IT facilities, including multimedia and PCs to enable effective teaching.
• Rapid on-site response to SLA 1 problems in classrooms and other key areas.
• Deliver basic training for key services to all stakeholders on a one to one basis.
• Advise stakeholders on key corporate applications, including file access, OneDrive, SharePoint etc.
• Active involvement in yearly refresh projects for on-site devices and network infrastructure.
• Ensure servicing and maintenance schedules are undertaken at the most operationally convenient times.
• Ensure the appropriate skills are upheld in the support team.
• Complete and file service tickets in the service desk system for self and team.
• Record major incidents, remedial activity and future actions.
• Manage access control, including Active Directory and other key systems.
• Ensure service resources are available where and when needed with appropriate skills across all teams.
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
• Carry out any other reasonable duties as requested by the IT Services Team Leader.

Experience and skills desired

• MCP, MCSDT certification
• Full UK driving licence and access to own vehicle
• Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
• Microsoft Office, especially Outlook, Excel and Word
• Windows Desktop OS, networking, Siemens telephony, Active Directory and incident management systems
• IT security best practices
• Confident, clear and differentiated written / verbal communication to stakeholders at all levels
• Effective internal / external relationships with stakeholders and customers at all levels

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Contact/Further Information

Job Title: 1st Line Support Desk Analyst - 5248
Job Reference: 5248

Start Rite Business Centre
Broadland Business Park
Peachman Way. Norwich.
NR7 0WF

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