Tech Shop Department Manager - Repair & Customer Experience

Noble Energy; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Barnes & Noble College is hiring a Technology Department Manager for its Penn State campus bookstore. The role focuses on leading the Tech Shop, supervising team members, and delivering outstanding customer service on technology needs and repairs.

The candidate should stay current with product trends, manage store operations, and maintain an appealing sales floor while handling warranty and procurement tasks.

Qualifications

• Experience in a retail setting, marketing, and/or IT preferred.
• 2-year experience as a computer repair technician; equivalent education considered.
• A+ and/or Apple certification or able to achieve within 60 days.

Responsibilities

• Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
• Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
• Build relationships with third party vendors for technical information and repair solutions, while following established procedures to obtain parts; return defective/replaced parts; prepare accurate quotes, invoices, and billing.
• Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures.
• Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.

Skills

Retail experience

IT knowledge

Customer service

Team supervision

Vendor relations

Windows/macOS expertise

Education

A+ certification

Apple certification

Tools

POS software

Repair tools

Job description

Barnes & Noble College is hiring a Technology Department Manager for its Penn State campus bookstore. The role focuses on leading the Tech Shop, supervising team members, and delivering outstanding customer service on technology needs and repairs.

The candidate should stay current with product trends, manage store operations, and maintain an appealing sales floor while handling warranty and procurement tasks.