Department Manager- Tech Shop (Full-time)

Barnes & Noble Education, Inc.; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Barnes & Noble College in Chapel Hill, NC seeks a Tech Shop Department Manager to lead the Tech Shop on the sales floor, supervise the Tech team, and ensure high standards of customer service and product presentation.

The role emphasizes staying current with technology trends, assisting customers with purchases, managing repairs, and coordinating with vendors while maintaining store operations and inventory control.

Qualifications

• Retail and IT experience preferred for customer-focused service.
• Hands-on repair knowledge and ability to explain tech to non-technical buyers.
• Strong communication and teamwork to support store operations.

Responsibilities

• Assist customers on the sales floor with technology purchases and repairs.
• Supervise Tech team members and ensure product knowledge stays current.
• Maintain merchandise presentation and department cleanliness to standards.
• Manage parts, quotes, invoices, and warranty processing with vendors.
• Support loss prevention and inventory control across the Tech Shop.

Skills

Customer service

Computer repair

Hardware diagnostics

Communication

Teamwork

Troubleshooting

Education

A+ certification

Apple certification

Associate degree in IT

Tools

POS systems

Inventory management software

Windows OS

Repair diagnostic tools

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Tech Shop Department Manager. The Tech Shop Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.

Responsibilities

As a Department Manager in our Tech Shop you will spend the majority of your time on the sales floor supporting all technology needs, supervising Tech team members, and modeling Wow customer service. You will provide direct oversight to the Tech Shop department, and ensure that our team members are current on all product trends and technology that our customers want. You will engage with customers to explain, advise, and assist them with making appropriate technology purchases. A Department Manager must also be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.

Expectations:

• Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
• Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
• Build relationships with third party vendors for technical information and repair solutions, while following established procedures to obtain parts; return defective/replaced parts; prepare accurate quotes, invoices, and billing.
• Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures.
• Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store according to specific criteria.
• Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments.
• Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Frequent lifting and moving of personal computer hardware.
• Frequent reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to remain in a stationary position for extended periods.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• Candidates must be a minimum of 18 years of age to be considered for employment.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered.
• A+ and/or Apple certified or able to achieve certification within 60 days required.
• Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
• Must have hardware diagnostics and repair experience.
• Basic programming and web page development maintenance a plus.
• Experienced with parts ordering and inventory control.
• Knowledgeable of and able to use POS sales, billing, and inventory systems.
• High energy, self-starter who is adept at work on independent and on team tasks.
• Friendly personality, with strong written and verbal communication skills.
• Outstanding customer service skills to work with vendors, customers, and team members.
• Above average math and computer skills.
• Ability to work a flexible schedule including evenings, weekends, and holiday

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.