Tech Services Store Leader | Grow Teams & Delight Customers

Frey Consulting Group; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Discounts

Tuition Reimbursement

Professional and Technical Training

Job summary

Frey Consulting Group in Chicago is seeking an Assistant Store Manager – Computer Services to lead our busy computer service and repair department.

You will manage a team of tech professionals, drive customer satisfaction and department performance, and partner with store leadership to meet sales, service and customer experience goals. This role requires a hands-on leader with the ability to recruit, train, and schedule staff, manage expenses, and ensure safety and inventory standards.

Qualifications

• 5+ years of retail leadership experience.
• Experience managing teams in a high-volume retail environment.
• Background in consumer electronics, computers, technology, repair, or technical services strongly preferred.
• Experience with sales, operations, customer service, merchandising, and team development.
• Strong coaching, communication, and leadership skills.
• Experience with hiring and developing employees.

Responsibilities

• Lead the daily operations of the computer service and repair department.
• Drive customer satisfaction, sales, productivity, and operations performance.
• Coach, train, and develop a high-performing team.
• Recruit, hire, onboard, and schedule employees.
• Ensure customer computer and technical issues are resolved quickly and professionally.
• Manage department expenses, payroll, and inventory.
• Partner with store leadership to achieve sales, service, and customer experience goals.

Skills

Retail leadership

High-volume experience

Customer service

Coaching

Hiring

P&L experience

Communication

Job description

Frey Consulting Group in Chicago is seeking an Assistant Store Manager – Computer Services to lead our busy computer service and repair department.

You will manage a team of tech professionals, drive customer satisfaction and department performance, and partner with store leadership to meet sales, service and customer experience goals. This role requires a hands-on leader with the ability to recruit, train, and schedule staff, manage expenses, and ensure safety and inventory standards.