Assistant Store Manager

Frey Consulting Group; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Discounts

Tuition Reimbursement

Professional and Technical Training

Job summary

Frey Consulting Group in Chicago is seeking an Assistant Store Manager – Computer Services to lead our busy computer service and repair department.

You will manage a team of tech professionals, drive customer satisfaction and department performance, and partner with store leadership to meet sales, service and customer experience goals. This role requires a hands-on leader with the ability to recruit, train, and schedule staff, manage expenses, and ensure safety and inventory standards.

Qualifications

• 5+ years of retail leadership experience.
• Experience managing teams in a high-volume retail environment.
• Background in consumer electronics, computers, technology, repair, or technical services strongly preferred.
• Experience with sales, operations, customer service, merchandising, and team development.
• Strong coaching, communication, and leadership skills.
• Experience with hiring and developing employees.

Responsibilities

• Lead the daily operations of the computer service and repair department.
• Drive customer satisfaction, sales, productivity, and operations performance.
• Coach, train, and develop a high-performing team.
• Recruit, hire, onboard, and schedule employees.
• Ensure customer computer and technical issues are resolved quickly and professionally.
• Manage department expenses, payroll, and inventory.
• Partner with store leadership to achieve sales, service, and customer experience goals.

Skills

Retail leadership

High-volume experience

Customer service

Coaching

Hiring

P&L experience

Communication

Job description

Assistant Store Manager – Computer Services

Are you an experienced retail leader with a passion for technology, computers, and customer service?

A leading national technology and consumer electronics retailer is looking for an Assistant Store Manager – Computer Services to lead a busy computer service and repair department.

In this role, you will lead a team of technical professionals, drive customer satisfaction and department performance, and help ensure customers receive exceptional service and technical support.

What You'll Do

• Lead the daily operations of the computer service and repair department.


• Drive customer satisfaction, sales, productivity, and operational performance.


• Coach, train, and develop a high-performing team.


• Recruit, hire, onboard, and schedule employees.


• Ensure customer computer and technical issues are resolved quickly and professionally.


• Manage department expenses, payroll, and operational goals.


• Maintain inventory, safety, and operational standards.


• Support freight flow, merchandising, and store operations.


• Monitor team training and technical certifications.


• Serve as Manager-in-Charge when needed.


• Partner with store leadership to achieve sales, service, and customer experience goals.

What We're Looking For

• 5+ years of retail leadership experience.


• Experience managing teams in a high-volume retail environment.


• Background in consumer electronics, computers, technology, repair, or technical services strongly preferred.


• Experience with sales, operations, customer service, merchandising, and team development.


• Strong coaching, communication, and leadership skills.


• Experience with hiring and developing employees.


• Ability to manage departmental performance, expenses, and customer satisfaction goals.


• P&L experience is a plus.

Schedule

This role requires flexibility to work a retail schedule, including:

• Days and evenings


• Holidays


• Store opening and closing shifts

$60,000 - $80,000 per year + Bonus

We offer a comprehensive benefits package, including:

• 401(k) with Company Match


• Paid Time Off


• Employee Discounts


• Tuition Reimbursement


• Professional and Technical Training