Tech Services Office Lead: ID/Accounts & Student Support

State of South Carolina; South Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

State of South Carolina seeks a Technology Services Office Manager to oversee ID card and account creation, assist customers, and manage day-to-day operations of the Technology Services Office. You will supervise student staff, recruit and train, and act as the primary escalation point for complex issues.

You will provide frontline technical support to students, faculty, and staff, troubleshoot hardware/software concerns, and ensure proper documentation.

Qualifications

• High School diploma with 2+ years of relevant work experience OR an associate/bachelor’s degree in a computer-related field.
• Excellent customer-focused service skills.
• Effective interpersonal and written/verbal communication; ability to handle confidential information.
• Ability to work independently and create/maintain production schedules.

Responsibilities

• Oversee creation of identification cards and computer accounts; interact with customers and manage day-to-day operations of the Technology Services Office.
• Supervise a team of student assistants responsible for daily office operations.
• Recruit, train, schedule, mentor and evaluate student employees.
• Serve as primary escalation point for complex issues and customer concerns.
• Oversee credentialing system issues; ensure accurate maintenance and retention of request forms and documentation.
• Provide frontline technical support to students, faculty and staff; resolve inquiries about hardware and software.
• Communicate via phone, email, Microsoft Teams and in person.
• Apply established troubleshooting methodologies to diagnose and resolve problems.
• Recommend preventative measures and best practices to minimize future issues.
• Complete assigned service requests promptly with proper documentation and resolution of issues.
• Monitor and administer the university’s cybersecurity awareness training program; assign training via cloud platform; track completion; enforce deadlines.
• Implement follow-up procedures for overdue training.

Skills

Customer service

Interpersonal skills

Communication

Decision-making

Production scheduling

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree in computer field

Tools

Microsoft Office

Job description

State of South Carolina seeks a Technology Services Office Manager to oversee ID card and account creation, assist customers, and manage day-to-day operations of the Technology Services Office. You will supervise student staff, recruit and train, and act as the primary escalation point for complex issues.

You will provide frontline technical support to students, faculty, and staff, troubleshoot hardware/software concerns, and ensure proper documentation.