Coordinator of Student Success Technology

Who's On the Move; Spartanburg (SC); On-site; USD 44,296 - 48,500; Full time

Benefits offered by this job

Benefits package

Equal opportunity employer

Job summary

University of South Carolina Upstate is seeking a Coordinator of Student Success Technology in Spartanburg, SC. The role blends information systems, big data, and communication strategies to support the Student Success Center's operations.

The position develops technology workflows, provides training, and oversees tutoring technologies and AI-supported tools. It also supervises student staff and coordinates tutoring services and assessments.

Qualifications

• Master's degree in education or related area and one year of experience.
• Experience with student information systems or retention software preferred.
• Strong communication and organizational skills required.

Responsibilities

• Identify and prioritize technology needs to support student success and advising.
• Manage cohorts and alerts in retention software; implement chatbot campaigns.
• Assess effectiveness of technologies and stay current with educational tech trends.
• Foster innovation and deliver tech-related professional development for staff.
• Supervise student interns, tutors, SI leaders, and coordinate tutoring/ SI services.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Coordination

Education

Master's degree in education or related area

Tools

Starfish

Quad C

Mentor Collective

Mainstay

Job description

Coordinator of Student Success Technology
University of South Carolina Upstate
STA00548PO26
Spartanburg, SC

The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports effective delivery, assessment, and continuous improvement of tutoring services.

• Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.
• Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).
• Assess the effectiveness and utility of technologies related to outreach, intervention, and the student's academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.
• Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
• Supervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students.
• Other duties as assigned.

Qualifications: A master's degree in education or related area and one year of experience. A successful background check is required.

Preferred Qualifications: Prior experience utilizing student information systems and retention software.

Knowledge/Skills/Abilities: Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments.

Salary: $44,296 - $48,500; Salary is commensurate with education and experience.

USC Upstate offers a valuable benefits package including but not limited to:

The University of South Carolina is an affirmative action/equal opportunity institution. Women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.