Technology Services Office Supervisor & IT Support Lead

State of South Carolina; Rock Hill (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Winthrop University in Rock Hill, SC is seeking an Technology Services Office Manager who will oversee the creation of identification cards and computer accounts, and manage day-to-day operations of the Technology Services Office.

You will supervise student assistants, recruit and train staff, handle escalations, and provide frontline technical support to students, faculty and staff while upholding confidentiality and security policies.

Qualifications

• High School diploma and two years of relevant work experience, or an associate’s degree or bachelor’s degree in a computer-related field.
• Excellent customer-focused service skills.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with administrators, faculty, staff and students.
• Effective decision-making skills and the ability to work independently.
• Ability to communicate effectively both verbally and in writing while maintaining strict confidentiality.
• Ability to create and maintain production schedules.

Responsibilities

• Oversees the creation of university identification cards and computer accounts, troubleshoots credentialing system issues and ensures the accurate maintenance, storage and retention of request forms and other documentation.
• Provides frontline technical support to students, faculty and staff by responding to inquiries and resolving issues related to personally owned computer hardware and software.
• Supervises a team of student assistants responsible for the daily operations of the office.
• Recruits, trains, schedules, mentors and evaluates student employees.
• Serves as the primary escalation point for complex issues and customer concerns.
• Communicates through multiple media such as phone, email, Microsoft Teams and in-person interactions.
• Monitors and administers the university’s cybersecurity awareness training program.

Skills

Customer service

Interpersonal skills

Communication

Decision-making

Production scheduling

Confidentiality

Team leadership

Education

Associate or Bachelor's in computer field

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Winthrop University in Rock Hill, SC is seeking an Technology Services Office Manager who will oversee the creation of identification cards and computer accounts, and manage day-to-day operations of the Technology Services Office.

You will supervise student assistants, recruit and train staff, handle escalations, and provide frontline technical support to students, faculty and staff while upholding confidentiality and security policies.