Tech Services & Customer Experience Lead

Best Buy; Durham (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Supervisor in Durham, NC to lead Geek Squad service operations and customer experiences at the store level. You will partner with the General Manager and Services Experience Manager to identify opportunities, implement plans and drive priorities that enhance both employee and customer experiences.

You will optimize schedules, coach staff, and manage key performance metrics while performing store leadership duties as needed.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Skills

Leadership experience

Teamwork

Flexibility

Sales / Customer service experience

Job description

Best Buy is seeking a Retail Services Experience Supervisor in Durham, NC to lead Geek Squad service operations and customer experiences at the store level. You will partner with the General Manager and Services Experience Manager to identify opportunities, implement plans and drive priorities that enhance both employee and customer experiences.

You will optimize schedules, coach staff, and manage key performance metrics while performing store leadership duties as needed.