Retail Services Lead — Customer Experience and Tech Repair

Best Buy; Gainesville (GA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Résumé du poste

Best Buy in Gainesville, GA seeks a Retail Services Experience Supervisor to lead Geek Squad service operations for repairs and car electronics installs, partnering with the GM and Services Experience Manager to drive top customer and employee experiences.

You’ll optimize staffing, coach teams, monitor metrics like CSAT, turn time and revenue, and perform store leadership duties as needed, including opening, closing and managing peers.

Qualifications

• Leadership experience in retail or shift lead role.
• Experience in sales or customer service.
• Ability to work as part of a team.
• Flexible schedule including holidays, nights and weekends.

Responsabilités

• Optimize schedules to ensure staffing efficiency and great customer experiences.
• Provide work direction, ongoing training, career development and performance management to your employees.
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance.
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks.

Connaissances

Leadership

Sales experience

Customer service

Teamwork

Description du poste

Best Buy in Gainesville, GA seeks a Retail Services Experience Supervisor to lead Geek Squad service operations for repairs and car electronics installs, partnering with the GM and Services Experience Manager to drive top customer and employee experiences.

You’ll optimize staffing, coach teams, monitor metrics like CSAT, turn time and revenue, and perform store leadership duties as needed, including opening, closing and managing peers.