Retail Services Experience Supervisor

Best Buy; Durham (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Supervisor in Durham, NC to lead Geek Squad service operations and customer experiences at the store level. You will partner with the General Manager and Services Experience Manager to identify opportunities, implement plans and drive priorities that enhance both employee and customer experiences.

You will optimize schedules, coach staff, and manage key performance metrics while performing store leadership duties as needed.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Skills

Leadership experience

Teamwork

Flexibility

Sales / Customer service experience

Job description

As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

What you’ll do

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

• 1 year of retail experience
• Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
• Experience driving key business performance indicators, such as revenue and operating income
• Experience analyzing business results
• Inventory control, technology repair and/or distribution experience

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Store Number or Department: 000160 Durham New Hope Commons NC Store

Address Line 1: 5454 New Hope Commons Dr New Hope Commons

City: New Hope Commons

State: North Carolina

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.