Tech Service Dispatch Coordinator

Staley Technologies Inc.; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

A technology solutions provider in Little Rock is seeking a National Services Technical Coordinator responsible for managing service calls and ensuring timely resolutions of technical issues. The ideal candidate will have strong technical knowledge and communication skills, alongside the ability to multitask effectively in a fast-paced environment. Responsibilities include coordinating service requests and maintaining records. Flexibility in schedule may be required. Join us to enhance our service delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent required; technical degree preferred.
• Ability to understand and explain technical issues.
• Multitasking and prioritization of service calls.

Responsibilities

• Serve as primary contact for service requests to ensure satisfaction.
• Assess and prioritize incoming service calls for effective resolution.
• Coordinate dispatch of service professionals based on request urgency.

Skills

Technical aptitude

Organizational skills

Customer service skills

Problem-solving skills

Communication skills

Education

Associate’s or Bachelor’s degree in a technical field

Tools

Microsoft Office

Salesforce

Job description

A technology solutions provider in Little Rock is seeking a National Services Technical Coordinator responsible for managing service calls and ensuring timely resolutions of technical issues. The ideal candidate will have strong technical knowledge and communication skills, alongside the ability to multitask effectively in a fast-paced environment. Responsibilities include coordinating service requests and maintaining records. Flexibility in schedule may be required. Join us to enhance our service delivery and customer satisfaction.