Tech Service Desk Intern - Part-Time, On-Site Dallas

AlixPartners; Dallas (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

AlixPartners in Dallas, TX is seeking a part‑time Service Desk Intern to provide 1st line support for ~3,000 employees. The role involves phone, email, and in‑person assistance, with a focus on rapid issue resolution and professional service.

It’s a paid internship at about 20–24 hours per week, on-site, with no relocation or immigration sponsorship. You’ll work under the Senior Desk Lead in a collaborative IT team, gaining hands-on experience with ServiceNow, InTune, Jamf, and asset management

Qualifications

• Actively enrolled in or recently completed an IT program/certification within the past 12 months.
• Interest in Microsoft Office 365, Outlook, Teams, Desktop and Laptop PCs, Windows 10/11, Mac OS, relevant software, printers, and networking.
• Beginner level knowledge and experience working in a Microsoft environment that utilizes Windows 10/11 and Teams conference rooms.
• Strong interpersonal skills with a passion for going above and beyond to provide an exceptional end user experience.
• Dependable and reliable with the ability to arrive on time for scheduled work shifts.
• Good planning and organizational skills with the ability to deliver accurate, timely work with professionalism, accountability, and attention to detail.
• Comfortable leveraging firm‑approved AI tools and technology to support day‑to‑day work efficiencies, streamline tasks, and enhance productivity.
• Openness to feedback and a commitment to continuous improvement.
• Ability to work under pressure in demanding situations in a fast‑paced environment
• Willing to learn and take direction, adaptable, and able to work autonomously
• Ability to lift 35 pounds and carry up to 50 pounds to assist with equipment deliveries, storage room organization, and inventory deployment
• Excellent written and verbal communication skills in English with the ability to interact with employees at all levels within the company
• Willingness and flexibility to work outside of normal U.S. business hours, and as unique projects/needs arise
• Ability to work in an on‑site office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization

Responsibilities

• Provide 1st line remote phone, email, and in-person support.
• Identify, diagnose, and resolve problems for IT equipment.
• Document troubleshooting steps in our ServiceNow ticketing system.
• Provide one‑on‑one end‑user problem resolution over the phone or by email.
• Pre‑Provision and build laptops, providing a white glove level of service.
• Administer mobile technology tools such as InTune, Jamf, Lenovo Commercial Vantage, and others.
• Perform regular audits and ensure accuracy of all company IT assets (PCs, mobile phones, monitors, etc.) using our designated asset management tools and established workflow.
• Identify and triage L1 technical issues, escalating L2 and L3 issues to the appropriate team or leader.
• Create and maintain documentation to assist in day‑to‑day Service Desk work (knowledge bases etc.)
• Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

Skills

Microsoft Office 365

Outlook

Teams

Windows 10/11

Mac OS

End user support

Communication

Organizational skills

AI tools

On-site work

Education

IT-related program/certification

Tools

ServiceNow

InTune

Jamf

Lenovo Commercial Vantage

Job description

AlixPartners in Dallas, TX is seeking a part‑time Service Desk Intern to provide 1st line support for ~3,000 employees. The role involves phone, email, and in‑person assistance, with a focus on rapid issue resolution and professional service.

It’s a paid internship at about 20–24 hours per week, on-site, with no relocation or immigration sponsorship. You’ll work under the Senior Desk Lead in a collaborative IT team, gaining hands-on experience with ServiceNow, InTune, Jamf, and asset management