IT Help Desk Analyst — Weekend Support (Dallas)

Ensign Services; Addison (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Ensign Services, Inc. is seeking an IT Help Desk Analyst for Saturday to Wednesday, 10:00 AM - 6:30 PM CST, at our Texas Service Center in Dallas, TX.

This full-time position handles incoming support calls and emailed tickets while delivering strong customer service and meeting performance standards. Responsibilities include troubleshooting remote desktops, laptops, printers, and peripherals; resolving email, data, and productivity app issues in a Citrix environment; and assisting with access to

Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment.

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

Skills

Windows 10

Microsoft Office 2013/2016/2019

Citrix fundamentals

Exchange

Active Directory

Job description

Ensign Services, Inc. is seeking an IT Help Desk Analyst for Saturday to Wednesday, 10:00 AM - 6:30 PM CST, at our Texas Service Center in Dallas, TX.

This full-time position handles incoming support calls and emailed tickets while delivering strong customer service and meeting performance standards. Responsibilities include troubleshooting remote desktops, laptops, printers, and peripherals; resolving email, data, and productivity app issues in a Citrix environment; and assisting with access to