Paid IT Help Desk Intern — 40hr Week

Halff Associates, Inc.; Richardson (TX); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401(k) plan

ESOP

HSA

Job summary

Halff Associates, Inc. is seeking an Intern for its IT group at the Richardson, TX office. The role involves handling IT support tasks, guiding users through problem-solving steps, updating data, and reporting activities.

The intern will contribute to knowledge base articles and ITIL-related documentation, while developing professional IT skills in a collaborative environment. Qualified candidates are pursuing a Bachelor’s or Master’s degree in IT or a closely related field and possess strong

Qualifications

• Pursuing a Bachelor's or Master's Degree in IT or closely related field.
• Great communication skills.

Responsibilities

• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process and document resolutions.
• Follow up with customers and ensure problem resolution.
• Preserve and grow knowledge of help desk procedures, products and services.
• Thrive in a collaborative environment with opportunities to learn.

Skills

Communication skills

Customer service

Education

Bachelor's or Master's in IT

Job description

Halff Associates, Inc. is seeking an Intern for its IT group at the Richardson, TX office. The role involves handling IT support tasks, guiding users through problem-solving steps, updating data, and reporting activities.

The intern will contribute to knowledge base articles and ITIL-related documentation, while developing professional IT skills in a collaborative environment. Qualified candidates are pursuing a Bachelor’s or Master’s degree in IT or a closely related field and possess strong