Tech-Savvy Service Advisor | Growth & Training

TranSource; Billings, Northern (MT, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, Dental & LifeInsurance

401(k) with company match

Paid vacation, sick & holidays

Ongoing technical training

Advancement opportunities

Job summary

TranSource Truck & Equipment, Inc. is growing and currently hiring a Service Advisor for our Billings location. You will greet customers, schedule appointments and coordinate with service technicians, parts and sales to ensure smooth operations.

The ideal candidate has a technical degree or equivalent experience, strong customer service, and solid communication and computer skills. You will help prepare repair orders, advise on maintenance, and uphold safety and quality standards.

Qualifications

• 2-year technical degree or several years of comparable shop experience.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Must have experience with parts or equipment.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.
• Must be able to pass a drug and background screening and have an insurable driving record.

Responsibilities

• Greet customers and answer phone calls throughout the workday.
• Report to the Service Manager and work closely with the Service Technicians, Parts and Sales Department.
• Schedule service appointments and advise customers about necessary services for routine maintenance.
• Communicate with customers about inspection results, recommend corrective procedures, and prepare work order for needed and approved repairs.
• Prepares a repair order showing time, cost and labor estimates for services needed.
• Check on progress of repair orders throughout the day, to ensure timely completion. Communicate with customer on progress of the job and any additional repairs that are required.
• Maintains high customer satisfaction standards.
• Responsible to keep skills up to date with industry trends, emerging technologies, & dealer standards per OEM.

Skills

Parts/equipment experience

Customer service

Positive attitude

Written communication

Verbal communication

Computer skills

Education

2-year technical degree

Job description

TranSource Truck & Equipment, Inc. is growing and currently hiring a Service Advisor for our Billings location. You will greet customers, schedule appointments and coordinate with service technicians, parts and sales to ensure smooth operations.

The ideal candidate has a technical degree or equivalent experience, strong customer service, and solid communication and computer skills. You will help prepare repair orders, advise on maintenance, and uphold safety and quality standards.