Service Advisor

TranSource Truck & Equipment, Inc.; Billings (MT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Paid vacation

Paid sick leave

Holiday pay

Technical training

Career advancement

Job summary

TranSource Truck & Equipment, Inc. in Billings, MT is seeking a Service Advisor to support the service department and strengthen client relationships. You will greet customers, coordinate service with technicians, and prepare repair estimates while ensuring clear communication on progress.

The role emphasizes delivering high-quality service, adherence to OEM standards, and proactive support for maintenance needs. We offer competitive compensation and opportunities for ongoing training.

Qualifications

• 2-year technical degree or several years of comparable shop experience.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Must have experience with parts or equipment.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.
• Must be able to pass a drug and background screening and have an insurable driving record.

Responsibilities

• Greet customers and answer phone calls throughout the workday.
• Report to the Service Manager and work closely with the Service Technicians, Parts and Sales Department.
• Schedule service appointments and advise customers about necessary services for routine maintenance.
• Communicate with customers about inspection results, recommend corrective procedures, and prepare work order for needed and approved repairs.
• Prepares a repair order showing time, cost and labor estimates for services needed.
• Check on progress of repair orders throughout the day, to ensure timely completion.
• Communicate with customer on progress of the job and any additional repairs that are required.
• Maintains high customer satisfaction standards.
• Responsible to keep skills up to date with industry trends, emerging technologies, & dealer standards per OEM.

Skills

Technical degree

Customer service

Communication

Computer skills

Education

Two-year technical degree

Job description

Description

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks, Volvo Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry. Due to growth, we are currently looking to hire a Service Advisor at our Billings location.

At TranSource Truck & Equipment, we’re committed to delivering exceptional products and services to our customers. Our team is growing, and we’re looking for a detail-oriented, organized, and proactive Service Advisor to support our service department and help us continue building strong client relationships.

Primary Responsibilities:

• Greet customers and answer phone calls throughout the workday.
• Report to the Service Manager and work closely with the Service Technicians, Parts and Sales Department.
• Schedule service appointments and advise customers about necessary services for routine maintenance.
• Communicate with customers about inspection results, recommend corrective procedures, and prepare work order for needed and approved repairs.
• Prepares a repair order showing time, cost and labor estimates for services needed.
• Check on progress of repair orders throughout the day, to ensure timely completion. Communicate with customer on progress of the job and any additional repairs that are required.
• Maintains high customer satisfaction standards.
• Responsible to keep skills up to date with industry trends, emerging technologies, & dealer standards per OEM.

Requirements

• 2-year technical degree or several years of comparable shop experience
• Positive attitude and desire to provide outstanding and professional customer service
• Excellent written, verbal and computer skills
• Must have experience with parts or equipment.
• Excellent customer service skills
• Ability to maintain safe and clean work environment
• Must be able to pass a drug and background screening and have an insurable driving record.

What we offer:

• Competitive Compensation Package.
• Health, Vision, Dental and Life Insurance within 30 days of start.
• 401(k) with excellent company match.
• Vacation, Sick and Holiday pay starts accumulating from start date.
• Ongoing technical training.
• Advancement Opportunities.

Candidates who receive a conditional offer of employment will be required to complete a background check and drug screening.