Truck & Equipment Service Advisor | Growth & Training

Transource Truck & Equipment Inc; Billings (MT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Paid vacation

Paid sick leave

Holiday pay

Technical training

Career advancement

Job summary

TranSource Truck & Equipment, Inc. in Billings, MT is seeking a Service Advisor to support the service department and strengthen client relationships. You will greet customers, coordinate service with technicians, and prepare repair estimates while ensuring clear communication on progress.

The role emphasizes delivering high-quality service, adherence to OEM standards, and proactive support for maintenance needs. We offer competitive compensation and opportunities for ongoing training.

Qualifications

• 2-year technical degree or several years of comparable shop experience.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Must have experience with parts or equipment.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.
• Must be able to pass a drug and background screening and have an insurable driving record.

Responsibilities

• Greet customers and answer phone calls throughout the workday.
• Report to the Service Manager and work closely with the Service Technicians, Parts and Sales Department.
• Schedule service appointments and advise customers about necessary services for routine maintenance.
• Communicate with customers about inspection results, recommend corrective procedures, and prepare work order for needed and approved repairs.
• Prepares a repair order showing time, cost and labor estimates for services needed.
• Check on progress of repair orders throughout the day, to ensure timely completion.
• Communicate with customer on progress of the job and any additional repairs that are required.
• Maintains high customer satisfaction standards.
• Responsible to keep skills up to date with industry trends, emerging technologies, & dealer standards per OEM.

Skills

Technical degree

Customer service

Communication

Computer skills

Education

Two-year technical degree

Job description

TranSource Truck & Equipment, Inc. in Billings, MT is seeking a Service Advisor to support the service department and strengthen client relationships. You will greet customers, coordinate service with technicians, and prepare repair estimates while ensuring clear communication on progress.

The role emphasizes delivering high-quality service, adherence to OEM standards, and proactive support for maintenance needs. We offer competitive compensation and opportunities for ongoing training.