Tech-Savvy Service Advisor | Growth & Benefits

Napleton Nissan; Kissimmee (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost College Degree from Strayer

Paid Training

Discounts on products, services, and (

domiciliaries

Job summary

Ed Napleton Automotive Group seeks a Service Advisor for Napleton's Kissimmee CDJR. You will bridge customers and technicians, presenting repair recommendations and keeping clients informed through every step of the service process.

The role emphasizes exceptional customer service, clear communication, and the use of dealership technology to deliver accurate estimates and timely service. Growth opportunities and benefits are highlighted in the list of offerings.

Qualifications

• Exceptional customer service and communication skills.
• Tech-savvy and able to learn dealership software and processes.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and be 18+.

Responsibilities

• Interact with customers to identify maintenance needs and explain service options.
• Write repair orders with cost and time estimates transparency.
• Provide timely, clear communication and updates to customers throughout the service process.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and professional conduct with customers and coworkers.
• Utilize Fixed Operations technology to track and manage service tasks.

Skills

Exceptional customer service

Tech savvy

Automotive knowledge

Job description

Ed Napleton Automotive Group seeks a Service Advisor for Napleton's Kissimmee CDJR. You will bridge customers and technicians, presenting repair recommendations and keeping clients informed through every step of the service process.

The role emphasizes exceptional customer service, clear communication, and the use of dealership technology to deliver accurate estimates and timely service. Growth opportunities and benefits are highlighted in the list of offerings.